Privacy Policy

1. Controller Profile

KomatiAI (Pty) Ltd, with registered offices at 138 West Street, Sandton, Johannesburg, 2196, South Africa (referred to as "KomatiAI", "we", "us"), processes personal data as a responsible party. We are committed to maintaining data protection parameters that conform strictly with the Protection of Personal Information Act (POPIA).

2. Scope of Policy

This privacy policy explains our methodologies for managing personal datasets collected via KomatiAI physical interactions, portal pathways, and electronic form records.

3. Data Collection Framework

We process several classes of personal information. This includes details submitted directly through our communication forms (name, company registration info, official email, and phone contact) and automatically captured metadata (such as IP addresses, analytical browser variables, and unique device cookies).

4. Legal Processing Parameters

Processing Target	Data Types Collected	POPIA Processing Basis
Client Inquiries Management	Contact details, representative name, text descriptions	Section 11(1)(b) - Contractual negotiation and performance
System Optimization	Anonymized analytical telemetry, browsing activity, cookies	Section 11(1)(f) - Legitimately protecting processing boundaries
Regulatory Compliance	Corporate registration profiles, tax and VAT details	Section 11(1)(c) - Adhering to statutory requirements

5. Cookies and Consent Actions

We deploy Google Consent Mode v2 parameters. Non-essential tracking and analytical cookies remain disabled ("denied") until explicit permission is given. Users retain complete control to custom-toggle preference indicators at any stage.

6. Third Party Transfers

We do not commercialize, distribute, or let third parties access your personal data. Data sharing only occurs with trusted hosting facilities and statutory authorities when required by South African law.

7. Cross-Border Operations

Should any system processes require cross-border data transfer, KomatiAI ensures appropriate technical and organizational measures are in place to exceed POPIA Chapter 9 requirements.

8. Retention Schedule

We retain transaction details only as long as necessary to complete commercial projects or satisfy statutory auditing obligations under South African corporate law.

9. User Rights under POPIA

As a data subject, you have the right to request access to, correction of, or deletion of your personal records. Under POPIA, you also have the right to submit complaints regarding our processing methods directly to the national regulatory body: The Information Regulator (South Africa).

10. Security Implementation

KomatiAI uses robust physical, digital, and administrative security frameworks to protect your data. All system connections are protected with advanced cryptographic transport layers.

11. Age Restrictions

Our business workflows and service portals are intended for adult representatives. We do not collect or process details belonging to individuals under 18 years of age.

12. Contact Points

For inquiries, contact our Data Protection Officer at: 138 West Street, Sandton, Johannesburg, 2196, South Africa, or via email at [email protected].